Outage in TrueLayer
[UK] PIS Performance Degradation
Resolved Minor
July 27, 2026 - Started 11 days ago
- Lasted about 20 hours
Incident Report
PIS requests for some participants in the Faster Payments Scheme might experience degradation for both Pay-In and Payouts.
Clients might experience settlement delays and minor volumes of failures for Pay-Ins and Payouts.
Impact start time: 27/07/2026, 10:44 UTC
Client actions: None
Components affected
TrueLayer From 🇬🇧 TRYEGB22 TrueLayer To 🇬🇧 TRYEGB22 TrueLayer Recurring Payments TrueLayer Pay-ins TrueLayer To 🇬🇧 TRYEGB22XXX TrueLayer Payouts TrueLayer From 🇬🇧 TRYEGB22XXXTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
MONITORING
11 days ago - at 07/27/2026 07:34PM
PIS requests for some participants in the Faster Payments Scheme might have experienced degradation for both Pay-In, VRP and Payouts. Clients might have experienced settlement delays and minor volumes of failures for Pay-Ins, VRP and Payouts.
Payments processing has gone back to normal rates since 17:05 UTC, according to our logs.
We reached out to participants in the scheme and are awaiting some confirmations.
Therefore, we decided to pause this incident until tomorrow morning, 28/07/2026 at 10:00 BST (09:00 UTC).
When the incident resumes in the morning, we'll check volumes again to evaluate the impact on our internal systems.
Impact start time: 27/07/2026, 10:44 UTC
Impact end time: 27/07/2026, 17:05 UTC
Client actions: None
MONITORING
11 days ago - at 07/27/2026 06:30PM
PIS requests for some participants in the Faster Payments Scheme might have experienced degradation for both Pay-In, VRP and Payouts. Clients might have experienced settlement delays and minor volumes of failures for Pay-Ins, VRP and Payouts.
Volumes have been improving since 16:15 UTC.
We are monitoring the impact on our internal systems and are still in conversation with participants in the payment scheme that are impacted by this service degradation.
Impact start time: 27/07/2026, 10:44 UTC
Impact end time: 27/07/2026, 16:15 UTC
Client actions: None
MONITORING
11 days ago - at 07/27/2026 05:52PM
PIS requests for some participants in the Faster Payments Scheme might have experienced degradation for both Pay-In, VRP and Payouts.
Clients might have experienced settlement delays and minor volumes of failures for Pay-Ins, VRP and Payouts.
We are seeing the system recovering, but we will continue to actively monitor the impact on our internal systems and are in conversation with participants in the payment scheme that are impacted by this service degradation.
Impact end time: 27/07/2026, 10:44 UTC
Client actions: None
IDENTIFIED
11 days ago - at 07/27/2026 05:29PM
PIS requests for some participants in the Faster Payments Scheme might experience degradation for both Pay-In and Payouts.
Clients might experience settlement delays and minor volumes of failures for Pay-Ins and Payouts.
We are actively investigating the impact on our internal systems and are in conversation with participants in the payment scheme that are impacted by this service degradation.
Impact start time: 27/07/2026, 10:44 UTC
Client actions: None
INVESTIGATING
11 days ago - at 07/27/2026 02:52PM
PIS requests for some participants in the Faster Payments Scheme might experience degradation for both Pay-In and Payouts.
Clients might experience settlement delays and minor volumes of failures for Pay-Ins and Payouts.
Impact start time: 27/07/2026, 10:44 UTC
Client actions: None
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