Outage in TrueLayer
Payout Failure Retries Degradation
Resolved Minor
July 29, 2026 - Started 10 days ago
- Lasted 1 day
Incident Report
We spotted an issue related to our logic with Payout retries, following a release made on 20/07/2026.
Clients may have experienced a slight increase in failure rates since 2026-07-20 09:43 UTC.
We have identified the root cause and are currently working on a fix.
We apologise for any inconvenience this may be causing and want to assure you that our team is working to resolve the issue as quickly as possible. We will keep you regularly updated on the progress toward resolution.
Impact start time: 20/07/2026, 09:43 UTC
Client actions: None
Components affected
TrueLayer From 🇪🇺🇵🇱 PPABPLPKXXX TrueLayer From 🇪🇺🇫🇷 TRYEFRP2XXX TrueLayer From 🇪🇺🇮🇪 TRYEIE22 TrueLayer From 🇪🇺🇪🇪 LHVBEE22XXX TrueLayer From 🇪🇺🇩🇰 SXPYDKKKXXX TrueLayer From 🇬🇧 TRYEGB22 TrueLayer From 🇪🇺🇫🇮 TRYEFIH2XXX TrueLayer From 🇪🇺🇩🇪 SXPYDEHHXXX TrueLayer From 🇪🇺🇫🇷 TRYEFRP2AAA TrueLayer Payouts TrueLayer From 🇬🇧 TRYEGB22XXXTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
MONITORING
9 days ago - at 07/30/2026 09:14AM
A fix was deployed yesterday at 17:26 UTC to restore the payout retry logic that was impacted by a release on 20/07/2026.
We are analysing volumes and failure rates this morning; we'll declare this incident as resolved once we assess that failure rates are back to normal baselines.
Impact start time: 20/07/2026, 09:43 UTC
Impact end time: 29/07/2026, 17:26 UTC
Client actions: None
MONITORING
10 days ago - at 07/29/2026 05:45PM
A fix has been deployed to restore the payout retry logic that was impacted by a release on 20/07/2026.
We are monitoring to ensure full recovery and that payout acceptance rates return to baseline levels until tomorrow morning.
Impact start time: 20/07/2026, 09:43 UTC
Impact end time: 29/07/2026, 17:26 UTC
Client actions: None
IDENTIFIED
10 days ago - at 07/29/2026 04:26PM
We spotted an issue related to our logic with Payout retries, following a release made on 20/07/2026.
Clients may have experienced a slight increase in failure rates since 2026-07-20 09:43 UTC.
The team continuously works on the fix; we will keep you posted on any developments as we progress.
Impact start time: 20/07/2026, 09:43 UTC
Client actions: None
IDENTIFIED
10 days ago - at 07/29/2026 02:27PM
We spotted an issue related to our logic with Payout retries, following a release made on 20/07/2026.
Clients may have experienced a slight increase in failure rates since 2026-07-20 09:43 UTC.
We have identified the root cause and are actively working on a fix.
Impact start time: 20/07/2026, 09:43 UTC
Client actions: None
INVESTIGATING
10 days ago - at 07/29/2026 01:43PM
We spotted an issue related to our logic with Payout retries, following a release made on 20/07/2026.
Clients may have experienced a slight increase in failure rates since 2026-07-20 09:43 UTC.
We have identified the root cause and are currently working on a fix.
We apologise for any inconvenience this may be causing and want to assure you that our team is working to resolve the issue as quickly as possible. We will keep you regularly updated on the progress toward resolution.
Impact start time: 20/07/2026, 09:43 UTC
Client actions: None
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