Outage in TrustCloud

Platform Outage

Resolved Major
October 20, 2025 - Started about 2 months ago - Lasted about 14 hours
Official incident page

Incident Report

We are currently facing increased error rates and latencies for multiple AWS services in the US-EAST-1 Region
Components affected
TrustCloud TrustCloud TrustOps

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Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 10/21/2025 03:36AM

This incident has been resolved.

MONITORING about 2 months ago - at 10/20/2025 09:40PM

We’re observing a reduction in error rates and latency across AWS services. Application functionality is gradually returning to normal. Our team continues to monitor the situation closely and will provide further updates if the issue resurfaces.

IDENTIFIED about 2 months ago - at 10/20/2025 02:33PM

We are currently facing increased error rates and latencies for multiple AWS services in the US-EAST-1 Region

INVESTIGATING about 2 months ago - at 10/20/2025 02:21PM

We are currently facing increased error rates and latencies for multiple AWS services in the US-EAST-1 Region

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