Outage in TrustPilot

Review Invitation Email Delay

Resolved Minor
July 19, 2024 - Started 6 months ago - Lasted about 1 hour
Official incident page

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Outage Details

We are aware of a delay in sending review invitation emails, effective from 17:26 BST. As of 19:02 BST review invitation emails are being successfully sent. This represents a period of ~90 minutes in which review invitation emails have been queued. We are actively working to process this backlog, and hope to have these emails delivered as soon as possible. Thanks for your patience.
Latest Updates ( sorted recent to last )
RESOLVED 6 months ago - at 07/19/2024 07:33PM

We're happy to confirm that the backlog of delayed review invitation emails has been cleared. Thanks for your patience.

MONITORING 6 months ago - at 07/19/2024 07:09PM

We are actively processing through the queue of delayed review invitation emails, and will continue to monitor progress.

IDENTIFIED 6 months ago - at 07/19/2024 07:08PM

We are continuing to work on a fix for this issue.

IDENTIFIED 6 months ago - at 07/19/2024 06:14PM

We are aware of a delay in sending review invitation emails, effective from 17:26 BST. As of 19:02 BST review invitation emails are being successfully sent. This represents a period of ~90 minutes in which review invitation emails have been queued. We are actively working to process this backlog, and hope to have these emails delivered as soon as possible. Thanks for your patience.

Latest TrustPilot outages

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Delays Sending Review Invitations Emails - 3 months ago
Delays sending business notifications emails - 3 months ago
Invitation emails using custom templates in queue - 4 months ago

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