Outage in TrustPilot

Delays Sending Review Invitations Emails

Resolved Minor
October 10, 2024 - Started 2 months ago - Lasted about 8 hours
Official incident page

Need to monitor TrustPilot outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including TrustPilot, and never miss an outage again.
Start Free Trial

Outage Details

We're aware of an issue delaying the sending of review invitations emails and custom template emails. We're currently investigating and aim to provide a further update by 14:00 UTC.
Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 10/10/2024 09:05PM

We're happy to share that the backlog of review invitation emails has been cleared. Thank you for your patience and understanding.

MONITORING 2 months ago - at 10/10/2024 06:48PM

We have identified and resolve the issue causing delays to review invitation emails being delivered. We estimate that the backlog of pending review invitation emails should be cleared in ~2-3 hours. We'll provide a further update by 21:00 UTC.

INVESTIGATING 2 months ago - at 10/10/2024 04:20PM

We continue to investigate the root cause of these email invitation delays, and we thank for your patience. We'll provide a further update by 19:00 UTC.

INVESTIGATING 2 months ago - at 10/10/2024 02:58PM

We continue to investigate the root cause of these email invitation delays, and we will provide a further update by 16:00 UTC.

INVESTIGATING 2 months ago - at 10/10/2024 01:56PM

We continue to investigate the root cause of these email invitation delays, and we thank for your patience. We'll provide a further update by 15:00 UTC.

INVESTIGATING 2 months ago - at 10/10/2024 01:13PM

We're aware of an issue delaying the sending of review invitations emails and custom template emails. We're currently investigating and aim to provide a further update by 14:00 UTC.

Start monitoring all your vendors in just 5 minutes

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 3278 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook

Setup in 5 minutes or less

How much time you'll save your team, by having the outages information close to them?

14-day free trial · No credit card required · Cancel anytime