Outage in TrustPilot

Delays sending review invitation emails using a custom template

Resolved Major
September 05, 2024 - Started 4 months ago - Lasted 1 day
Official incident page

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Outage Details

We are currently Investigating a service disruption for the sending of review invitations using a custom template.
Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 09/07/2024 08:02AM

The test invitation feature has been re-enabled and all platform features are fully operational.

We appreciate your patience.

MONITORING 4 months ago - at 09/07/2024 07:08AM

The backlog of queued emails has been cleared, the test invitation feature remains disabled at this time. We appreciate your patience.

MONITORING 4 months ago - at 09/06/2024 10:45AM

We have implemented a partial fix and all emails are being successfully sent. Note that our test invitation feature will be disabled while our systems clear the backlog of queued emails to be sent. We appreciate your patience.

IDENTIFIED 4 months ago - at 09/06/2024 07:00AM

We are continuing to work on a fix for this issue. We appreciate your patience.

IDENTIFIED 4 months ago - at 09/05/2024 10:44PM

We are continuing to work on a fix for this issue.

IDENTIFIED 4 months ago - at 09/05/2024 07:01PM

We are continuing to work on a fix for this issue.

IDENTIFIED 4 months ago - at 09/05/2024 03:00PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 4 months ago - at 09/05/2024 02:54PM

We are continuing to investigate this issue.

INVESTIGATING 4 months ago - at 09/05/2024 02:50PM

We are currently Investigating a service disruption for the sending of review invitations using a custom template.

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