Outage in Trybe
Error when making an online booking that requires no payment
Resolved Minor
April 01, 2026 - Started 18 days ago
- Lasted about 3 hours
Incident Report
We're investigating reports of an error when making an online booking that requires no payment. The booking will still drop into your system, but the customer is not receiving the confirmation email. Apologies for any inconvenience.
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Latest Updates ( sorted recent to last )
INVESTIGATING
18 days ago - at 04/01/2026 03:30PM
We're still investigating this with high priority. Thanks for your patience here.
IDENTIFIED
18 days ago - at 04/01/2026 02:21PM
We've identified the cause of the issue where an error is appearing when making an online booking that requires no payment. The booking will still drop into your system, but the customer is not receiving the confirmation email. We will release a fix as soon as possible. Apologies for any inconvenience.
INVESTIGATING
18 days ago - at 04/01/2026 02:03PM
We're investigating reports of an error when making an online booking that requires no payment. The booking will still drop into your system, but the customer is not receiving the confirmation email. Apologies for any inconvenience.
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