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Outage in Trybe

Payments for retail orders show an error: "Something went wrong!" - but payment still records

Resolved Minor
April 13, 2026 - Started 6 days ago - Lasted 33 minutes

Incident Report

Some users have reported that when attempting to take payment for a retail order, an error is displayed: "Something went wrong!". These payments are still being recorded in Trybe, but an error is being displayed. We are currently investigating this issue and apologise for any inconvenience caused.
Components affected
Trybe Platform

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INVESTIGATING 6 days ago - at 04/13/2026 11:57AM

Some users have reported that when attempting to take payment for a retail order, an error is displayed: "Something went wrong!".

These payments are still being recorded in Trybe, but an error is being displayed. We are currently investigating this issue and apologise for any inconvenience caused.

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