Outage in Tuff Shed

IM-362 Intermittent Dialpad performance issues

Resolved Minor
October 03, 2024 - Started 3 months ago - Lasted 7 days
Official incident page

IsDown continuously monitors the Tuff Shed status page and multiple sources to provide up-to-date information. Check back with us for the latest Tuff Shed uptime status.

Outage Details

Some users report notes are not posting on records through Dialpad. Additionally, Tasks may be created when a customer responds to a text message. IT is investigating with the vendor.
Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 10/10/2024 07:58PM

The issue is resolved.

MONITORING 2 months ago - at 10/09/2024 04:23PM

IT applied a fix to resolve Tasks created automatically from texts/SMS messages and is monitoring the incident.

IDENTIFIED 2 months ago - at 10/09/2024 02:49PM

Users are reporting improved performance of Dialpad posting notes on records. Additionally, IT identified the root cause of Tasks being created from texts and are working to resolve.

IDENTIFIED 3 months ago - at 10/07/2024 02:35PM

The vendor has identified the issue of notes not posting to records and is monitoring the fix they applied to address it. Separately, tasks created from texts are still being investigated.

INVESTIGATING 3 months ago - at 10/04/2024 09:33PM

The vendor has escalated the issue and continues to investigate.

INVESTIGATING 3 months ago - at 10/03/2024 07:45PM

Some users report notes are not posting on records through Dialpad. Additionally, Tasks may be created when a customer responds to a text message. IT is investigating with the vendor.

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