Outage in Tungsten Automation APAC

AP Essentials Root Certificate Authority Update

Resolved Minor
May 15, 2025 - Started 5 months ago - Lasted 24 minutes
Official incident page

Incident Report

The AP Essentials Root Certificate Authority has changed again this year. Customers with API integrated solutions to AP Essentials will need to remove the old Digicert Global G2 Root & Intermediate certificate authorities and *.readsoftonline certificates from their certificate store and then import the new *.readsoftonline and "USERTrust RSA Certification Authority" Root CA. We’ve provided instructions on how to export the new certificate from the AP Essentials website here in our Knowledge Base The import procedure for each customer will vary depending on the ERP or integration. How to Export the AP Essentials SSL Certificate https://knowledge.tungstenautomation.com/bundle/z-kb-articles-salesforce8/page/32528.html
Components affected
Tungsten Automation APAC AP Essentials
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Latest Updates ( sorted recent to last )
IDENTIFIED 5 months ago - at 05/15/2025 06:09PM

The AP Essentials Root Certificate Authority has changed again this year. Customers with API integrated solutions to AP Essentials will need to remove the old Digicert Global G2 Root & Intermediate certificate authorities and *.readsoftonline certificates from their certificate store and then import the new *.readsoftonline and "USERTrust RSA Certification Authority" Root CA.
We’ve provided instructions on how to export the new certificate from the AP Essentials website here in our Knowledge Base The import procedure for each customer will vary depending on the ERP or integration.

How to Export the AP Essentials SSL Certificate
https://knowledge.tungstenautomation.com/bundle/z-kb-articles-salesforce8/page/32528.html

INVESTIGATING 5 months ago - at 05/15/2025 06:07PM

The AP Essentials Root Certificate Authority has changed again this year. Customers with API integrated solutions to AP Essentials will need to remove the old Digicert Global G2 Root & Intermediate certificate authorities and *.readsoftonline certificates from their certificate store and then import the new *.readsoftonline and "USERTrust RSA Certification Authority" Root CA.
We’ve provided instructions on how to export the new certificate from the AP Essentials website here in our Knowledge Base The import procedure for each customer will vary depending on the ERP or integration.

How to Export the AP Essentials SSL Certificate
https://knowledge.tungstenautomation.com/bundle/z-kb-articles-salesforce8/page/32528.html

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