Outage in Tungsten Automation EMEA

Printix web page error

Resolved Minor
June 06, 2025 - Started 4 months ago - Lasted 25 days
Official incident page

Incident Report

Some customers may experience and an "Oops! Something went wrong" error message when attempting to open a service case via their Printix Administrator. There is a link on the bottom of that error message that can be used to create a service case while we investigate this issue.
Components affected
Tungsten Automation EMEA Printix
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Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 07/01/2025 12:36PM

This incident has been resolved.

IDENTIFIED 4 months ago - at 06/07/2025 09:06AM

This issue is confirmed and has been traced to authentication between components of the case handling systems for Printix customers. We are unable to provide a resolution time right now but will advise as soon as we have a solution for this. The underlying Printix service remains unaffected by this incident.

INVESTIGATING 4 months ago - at 06/06/2025 09:22PM

Some customers may experience and an "Oops! Something went wrong" error message when attempting to open a service case via their Printix Administrator. There is a link on the bottom of that error message that can be used to create a service case while we investigate this issue.

Latest Tungsten Automation EMEA outages

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Printix - Intermittent Print Failures - 30 days ago
AP Essentials - Slow processing of emails - about 1 month ago
Printix - Go HP OXPd sign in failures observed - about 1 month ago
eInvoice Network - Portal login issue - 3 months ago

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