Outage in Tungsten Automation EMEA

Printix web page error

Minor
June 06, 2025 - Started 3 days ago
Official incident page

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Outage Details

Some customers may experience and an "Oops! Something went wrong" error message when attempting to open a service case via their Printix Administrator. There is a link on the bottom of that error message that can be used to create a service case while we investigate this issue.
Components affected
Tungsten Automation EMEA Printix
Latest Updates ( sorted recent to last )
IDENTIFIED 3 days ago - at 06/07/2025 09:06AM

This issue is confirmed and has been traced to authentication between components of the case handling systems for Printix customers. We are unable to provide a resolution time right now but will advise as soon as we have a solution for this. The underlying Printix service remains unaffected by this incident.

INVESTIGATING 3 days ago - at 06/06/2025 09:22PM

Some customers may experience and an "Oops! Something went wrong" error message when attempting to open a service case via their Printix Administrator. There is a link on the bottom of that error message that can be used to create a service case while we investigate this issue.

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