Outage in Turn.io
All outbound messaging is impacted for organisations with negative credit balance
Resolved Minor
April 01, 2026 - Started 18 days ago
- Lasted about 3 hours
Incident Report
Numbers that are in a negative credit balance, are being prevented from sending all kinds of messages, where they should only be prevented from sending template messages. If you’re affected, please go to your organisation’s [Message Billing](https://whatsapp.turn.io/app/billing) page and top-up your message template credits to $0 or above.
Components affected
Turn.io Messaging u0026 APITrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
INVESTIGATING
18 days ago - at 04/01/2026 10:37AM
Numbers that are in a negative credit balance, are being prevented from sending all kinds of messages, where they should only be prevented from sending template messages. If you’re affected, please go to your organisation’s [Message Billing](https://whatsapp.turn.io/app/billing) page and top-up your message template credits to $0 or above.
Latest Turn.io outages
Message Sending is Impacted - 23 days ago
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