Outage in Twilio

SMS Delivery Delay and Failures to Rakuten Mobile Network in Japan

Resolved Minor
February 21, 2023 - Started over 2 years ago - Lasted about 9 hours
Official incident page

Incident Report

We are experiencing SMS delivery failures and delays when sending messages to Rakuten Mobile Network Japan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio SMS, APAC

Need to monitor Twilio outages?

One place to monitor all your cloud vendors. Get instant alerts when an outage is detected.

Start Free Trial
Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 02/21/2023 10:39PM

We are no longer experiencing MMS/SMS delivery delays when sending messages to Rakuten Mobile Network in Japan. This incident has been resolved.

MONITORING over 2 years ago - at 02/21/2023 08:41PM

We are observing recovery in SMS delivery delays when sending messages to Rakuten Mobile Network in Japan. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING over 2 years ago - at 02/21/2023 04:46PM

We are experiencing SMS delivery delays and failures when sending messages to Rakuten Mobile Network in Japan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

INVESTIGATING over 2 years ago - at 02/21/2023 02:52PM

We are experiencing SMS delivery failures and delays when sending messages to Rakuten Mobile Network Japan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING over 2 years ago - at 02/21/2023 01:58PM

We are experiencing SMS delivery failures and delays when sending messages to Rakuten Mobile Network Japan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Latest Twilio outages

SMS Delivery Delays and Failures to Smart Network in Philippines - about 1 hour ago
AccSec - US T-Mobile API Invalid Access Errors - about 1 hour ago
MMS Delivery Delays To and From Multiple Networks in the United States for a subset of Short Codes - about 5 hours ago
SMS Delivery Failures on Small Multiple Networks in the United States of America Via a Subset of Long Codes - about 6 hours ago
Unable to Upgrade Twilio Accounts From Trial - about 11 hours ago

The Status Page Aggregator Built for IT Teams

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4522 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook