Outage in Twilio

MMS Delivery Delays To and From Multiple Networks in the United States for a subset of Short Codes

Resolved Minor
November 04, 2025 - Started about 7 hours ago - Lasted about 7 hours
Official incident page

Incident Report

We are experiencing MMS delivery delays to and from multiple networks in the United States for a subset of Short Codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

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Latest Updates ( sorted recent to last )
RESOLVED about 1 hour ago - at 11/05/2025 12:13AM

We are no longer experiencing MMS delivery delays when sending messages to and from multiple networks in the United States for a subset of short codes. This incident has been resolved.

MONITORING about 3 hours ago - at 11/04/2025 10:13PM

We are observing recovery in MMS delivery delays when sending messages to and from multiple networks in the United States for a subset of short codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 4 hours ago - at 11/04/2025 08:32PM

We are still experiencing MMS delivery delays only to multiple networks in the United States for a subset of short codes, however, we are observing a recovery for MMS from the USA. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

INVESTIGATING about 6 hours ago - at 11/04/2025 06:32PM

We are still experiencing MMS delivery delays only to multiple networks in the United States for a subset of Short Codes, however, we are observing a recovery for MMS from the USA. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 7 hours ago - at 11/04/2025 05:33PM

We are experiencing MMS delivery delays to and from multiple networks in the United States for a subset of Short Codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

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