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Outage in Twilio

Customers Delayed for Emergency Address Registrations

Resolved Minor
April 20, 2026 - Started 26 days ago - Lasted 2 days
Official incident page

Incident Report

Summary AI Generated

Twilio experienced a 45.7-hour incident where Emergency Address registrations were significantly delayed, causing phone numbers to remain stuck in "Pending Registration" status for much longer than normal. The issue affected the phone numbers component and prevented customers from completing emergency address registrations in a timely manner. Engineers identified the root cause and deployed a fix, with the service returning to normal operation and full resolution confirmed after a monitoring period.

Our engineers are investigating the issue with delays with Emergency Address registrations. Numbers are show "Pending Registration" for longer than usual and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio PHONE NUMBERS

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Latest Updates ( sorted recent to last )
RESOLVED 24 days ago - at 04/22/2026 03:13PM

The delays in with Emergency Address registrations has been resolved, and the service is functioning normally at this time.

MONITORING 25 days ago - at 04/22/2026 08:54AM

Emergency Address registrations where Phone numbers remain in 'Pending Registration' status for longer are now operating normally. We will continue to monitor for system stability. We'll provide another update in 16 hours or as soon as more information becomes available.

MONITORING 25 days ago - at 04/22/2026 07:31AM

Emergency Address registrations where Phone numbers remain in 'Pending Registration' status for longer are now operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.

IDENTIFIED 25 days ago - at 04/22/2026 07:14AM

We have identified the cause of delays in Emergency Address registrations. Phone numbers remain in 'Pending Registration' status longer than expected. We will provide another update in 24 hours or sooner if more information becomes available.

IDENTIFIED 26 days ago - at 04/21/2026 10:49AM

We have identified the cause of delays in Emergency Address registrations. Phone numbers remain in 'Pending Registration' status longer than expected. We will provide another update in 16 hours or sooner if more information becomes available.`

IDENTIFIED 26 days ago - at 04/21/2026 03:03AM

We have identified the cause of delays in Emergency Address registrations. Phone numbers remain in 'Pending Registration' status longer than expected. We will provide another update in 8 hours or sooner if more information becomes available.`

IDENTIFIED 26 days ago - at 04/20/2026 11:05PM

We have identified the cause of delays in Emergency Address registrations. Phone numbers remain in 'Pending Registration' status longer than expected. We will provide another update in 4 hours or sooner if more information becomes available.`

IDENTIFIED 26 days ago - at 04/20/2026 10:49PM

We have identified the cause of delays in with Emergency Address registrations. Numbers are show "Pending Registration" for longer than usual. We expect to provide another update in 4 hours or as soon as more information becomes available.

IDENTIFIED 26 days ago - at 04/20/2026 08:44PM

We have identified the cause of delays in with Emergency Address registrations. Numbers are show "Pending Registration" for longer than usual and are working to deploy a fix. We expect to provide another update in 2 hours or as soon as more information becomes available.

IDENTIFIED 26 days ago - at 04/20/2026 07:20PM

We have identified the cause of delays in with Emergency Address registrations. Numbers are show "Pending Registration" for longer than usual and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.

INVESTIGATING 26 days ago - at 04/20/2026 07:14PM

We are investigating delays in with Emergency Address registrations. Numbers are show "Pending Registration" for longer than usual and are working to deploy a fix. We expect to provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 26 days ago - at 04/20/2026 06:10PM

We are continuing to investigate this issue.

INVESTIGATING 26 days ago - at 04/20/2026 05:45PM

We are investigating delays in with Emergency Address registrations. Numbers are show "Pending Registration" for longer than usual and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.

INVESTIGATING 26 days ago - at 04/20/2026 05:33PM

Our engineers are investigating the issue with delays with Emergency Address registrations. Numbers are show "Pending Registration" for longer than usual and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.

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