Outage in Twilio

Voice Call Failures from Twilio Phone Numbers to Chile

Resolved Minor

August 07, 2026 - Started about 9 hours ago - Lasted about 6 hours
Official incident page

Incident Report

Summary AI Generated

Twilio experienced a ~6-hour incident on August 7, 2026, during which voice calls from Twilio Phone Numbers to network subscribers in Chile were failing. The root cause was identified and a fix was applied, with recovery observed before full resolution was confirmed. The incident was fully resolved by 3:06 PM PT, with voice calls to Chile returning to normal operation.

Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to network subscribers in Chile. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Components affected

Twilio Voice, Latin America

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Latest Updates ( sorted recent to last )

RESOLVED about 3 hours ago - at 08/07/2026 10:06PM

The incident has been resolved and voice calls from Twilio Phone Numbers to network subscribers in Chile are operating normally.

MONITORING about 5 hours ago - at 08/07/2026 08:43PM

We have observed a recovery in voice calls from Twilio Phone Numbers to network subscribers in Chile and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

MONITORING about 7 hours ago - at 08/07/2026 06:42PM

We have observed a recovery in voice calls from Twilio Phone Numbers to network subscribers in Chile and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

IDENTIFIED about 8 hours ago - at 08/07/2026 05:24PM

Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to network subscribers in Chile. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

IDENTIFIED about 9 hours ago - at 08/07/2026 04:23PM

Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to network subscribers in Chile. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

INVESTIGATING about 9 hours ago - at 08/07/2026 04:17PM

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