Outage in Twilio

Call Failures to China Phone Numbers

Resolved Minor
September 08, 2023 - Started about 2 years ago - Lasted 3 days
Official incident page

Incident Report

We are experiencing call failures to China phone numbers. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio Voice, APAC

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Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 09/11/2023 01:01PM

The issue affecting calls to China phone numbers has been resolved, and the service is functioning normally at this time.

MONITORING about 2 years ago - at 09/08/2023 09:20PM

Calls to China phone numbers are still facing some rejections, we are working close with our carrier partners in China in order to obtain more information about this performance, and we will continue monitoring stability of the route. We will provide another update on September 11 at 14:00 PDT Time, or a soon as more information becomes available

MONITORING about 2 years ago - at 09/08/2023 07:35PM

Calls to China phone numbers are starting to recover. We will continue to monitor for system stability on an extended basis. We’ll provide another update in 2 hours or as soon as more information becomes available.

MONITORING about 2 years ago - at 09/08/2023 05:32PM

Calls to China phone numbers are starting to recover. We will continue to monitor for system stability on an extended basis. We’ll provide another update in 2 hours or as soon as more information becomes available.

MONITORING about 2 years ago - at 09/08/2023 03:32PM

Calls to China phone numbers are starting to recover. We will continue to monitor for system stability on an extended basis. We’ll provide another update in 2 hours or as soon as more information becomes available.

MONITORING about 2 years ago - at 09/08/2023 01:30PM

Calls to China phone numbers are starting to recover. We will continue to monitor for system stability on an extended basis. We’ll provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 2 years ago - at 09/08/2023 09:22AM

We are experiencing call failures to China phone numbers. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.

INVESTIGATING about 2 years ago - at 09/08/2023 07:30AM

We are experiencing call failures to China phone numbers. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 2 years ago - at 09/08/2023 06:40AM

We are experiencing call failures to China phone numbers. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

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