Outage in Twilio

SMS Delivery Delays to Safaricom Network in Kenya

Resolved Minor
June 25, 2024 - Started 3 months ago - Lasted about 15 hours
Official incident page

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Outage Details

We are experiencing SMS delivery delays when sending messages to Safaricom network in Kenya. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 06/26/2024 05:39AM

We are no longer experiencing delivery report delays when sending to Safaricom network in Kenya. This incident has been resolved.

MONITORING 3 months ago - at 06/26/2024 03:55AM

We are observing recovery in SMS delivery delays when sending messages to Safaricom network in Kenya. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 3 months ago - at 06/26/2024 12:56AM

We continue to experience SMS delivery delays when sending messages to Safaricom network in Kenya. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

INVESTIGATING 3 months ago - at 06/25/2024 11:21PM

We are experiencing SMS delivery delays when sending messages to Safaricom network in Kenya. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

MONITORING 3 months ago - at 06/25/2024 09:32PM

We are observing recovery in SMS delivery delays when sending messages to Safaricom network in Kenya. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 3 months ago - at 06/25/2024 05:37PM

We are experiencing SMS delivery delays when sending messages to Safaricom network in Kenya. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

INVESTIGATING 3 months ago - at 06/25/2024 03:37PM

We are experiencing SMS delivery delays when sending messages to Safaricom network in Kenya. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 3 months ago - at 06/25/2024 02:37PM

We are experiencing SMS delivery delays when sending messages to Safaricom network in Kenya. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

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