Outage in Twilio

WhatsApp Self Signup Sender Onboarding blocked for some users

Resolved Minor
July 05, 2024 - Started 3 months ago - Lasted about 3 hours
Official incident page

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Outage Details

We’ve become aware of a potential issue with WhatsApp Self Signup where some users are unable to onboard new WhatsApp Senders. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Components affected
Twilio Messaging Channels
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 07/06/2024 01:34AM

We are no longer experiencing issue with WhatsApp self signup onboarding where some users are unable to onboard new WhatsApp Senders. This incident has been resolved.

MONITORING 3 months ago - at 07/06/2024 01:04AM

We have started seeing recovery for Whatsapp onboarding. We will continue to monitor to ensure a full recovery. We expect to provide another update in 30min or as soon as more information becomes available.

IDENTIFIED 3 months ago - at 07/05/2024 11:53PM

The issue causing users being unable to onboard new Senders with WhatsApp has been identified. We are actively working to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

IDENTIFIED 3 months ago - at 07/05/2024 11:00PM

The issue causing users being unable to onboard new Senders with WhatsApp has been identified. We are actively working to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

INVESTIGATING 3 months ago - at 07/05/2024 10:23PM

We’ve become aware of a potential issue with WhatsApp Self Signup where some users are unable to onboard new WhatsApp Senders. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

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