Outage in Twilio

Customers Using Studio May Have Experienced Issues With Calls, Steps and Events

Resolved Minor
August 26, 2024 - Started 3 months ago - Lasted about 1 hour
Official incident page

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Outage Details

Our monitoring systems have detected a potential issue with Studio. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Components affected
Twilio Studio
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 08/26/2024 10:03PM

The issues reported in Studio have been resolved and the service is operating normally at this time.

MONITORING 3 months ago - at 08/26/2024 09:34PM

The issues reported in Studio are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

IDENTIFIED 3 months ago - at 08/26/2024 09:20PM

Our engineers have identified the issue causing dropped calls, missing Steps being written, missing Step context, and otherwise dropped Studio events; and have deployed a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.

INVESTIGATING 3 months ago - at 08/26/2024 08:57PM

Our monitoring systems have detected a potential issue with Studio. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

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