Outage in Twilio

SMS Delivery Delays from Twilio Tollfree Numbers to AT&T Network in the US

Resolved Minor
October 21, 2024 - Started about 1 month ago - Lasted about 1 hour
Official incident page

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Outage Details

Our monitoring systems have detected a potential issue with Toll Free messaging in the US. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Components affected
Twilio SMS Toll-Free, North America
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 10/21/2024 11:59AM

Our Engineers have detected multiple network degradations over AT&T in the US. For that reason, we have merged this incident with the one for failures via Short codes. For the latest updates, please refer to our ongoing Status updates here: https://status.twilio.com/incidents/jnf8mp4mfj1b

INVESTIGATING about 1 month ago - at 10/21/2024 11:54AM

We are experiencing SMS delivery delays from Twilio Tollfree numbers to AT&T Network in the US. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 1 month ago - at 10/21/2024 11:02AM

We are continuing our investigation and have discovered Twilio Toll-free is affected by the issue.

INVESTIGATING about 1 month ago - at 10/21/2024 11:01AM

We are experiencing SMS delivery delays from Twilio Tollfree numbers to AT&T Network in the US. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

INVESTIGATING about 1 month ago - at 10/21/2024 10:43AM

Our monitoring systems have detected a potential issue with Toll Free messaging in the US. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

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