Outage in Twilio

Issues When Adding Participants to Conference Calls in App Connect

Resolved Minor
November 23, 2024 - Started about 3 hours ago - Lasted about 2 hours
Official incident page

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Outage Details

We are investigating an issue with Voice conference, where Application Connect is configured for voice call flows: https://www.twilio.com/en-us/blog/introducing-twilio-application-connect-programmable-voice. Customers are unable to add participants to conferences while using ApplicationId as “from” number. We expect to provide another update in 15 minutes or as soon as more information becomes available.
Components affected
Twilio Conference
Latest Updates ( sorted recent to last )
RESOLVED 36 minutes ago - at 11/23/2024 07:00PM

The issue with Flex Voice conference has been resolved and it is operating normally at this time.

MONITORING about 3 hours ago - at 11/23/2024 05:05PM

Flex Voice conference is now operating normally. Customers should be now able to add participants to conferences while using ApplicationId as “from” number. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 3 hours ago - at 11/23/2024 04:40PM

We are investigating an issue with Voice conference, where Application Connect is configured for voice call flows: https://www.twilio.com/en-us/blog/introducing-twilio-application-connect-programmable-voice. Customers are unable to add participants to conferences while using ApplicationId as “from” number. We expect to provide another update in 15 minutes or as soon as more information becomes available.

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