Outage in Twilio

SMS Delivery Delays to Shelcomm Network in the United States

Resolved Minor
November 06, 2024 - Started 17 days ago - Lasted about 5 hours
Official incident page

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Outage Details

Our monitoring systems have detected a potential issue with SMS Delivery Delays to Shelcomm Network in the United States. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Components affected
Twilio SMS Long Code, North America Twilio SMS Toll-Free, North America Twilio SMS Short Code, North America
Latest Updates ( sorted recent to last )
RESOLVED 17 days ago - at 11/07/2024 01:23AM

We are no longer experiencing SMS delivery delays to Shelcomm network in the United States. This incident has been resolved.

MONITORING 17 days ago - at 11/06/2024 11:24PM

We are observing recovery in SMS delivery delays to Shelcomm network in the United States. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 17 days ago - at 11/06/2024 09:31PM

We are still experiencing SMS delivery delays to Shelcomm network in the United States. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 17 days ago - at 11/06/2024 08:24PM

We are experiencing SMS delivery delays to Shelcomm network in the United States. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

INVESTIGATING 17 days ago - at 11/06/2024 08:17PM

Our monitoring systems have detected a potential issue with SMS Delivery Delays to Shelcomm Network in the United States. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

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