Outage in Twilio

SMS Delivery Delays to Multiple Networks in New Zealand via Subset of Short Codes

Resolved Minor
November 20, 2024 - Started 5 days ago - Lasted about 4 hours
Official incident page

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Outage Details

We are experiencing SMS delivery delays when sending messages to Multiple Networks in New Zealand via Subset of Short Codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio SMS, APAC
Latest Updates ( sorted recent to last )
RESOLVED 5 days ago - at 11/20/2024 10:54AM

We are no longer experiencing SMS delivery delays when sending messages to Multiple Networks in New Zealand via Subset of Short Codes. This incident has been resolved.

MONITORING 5 days ago - at 11/20/2024 08:57AM

We are observing recovery in SMS delivery delays when sending messages to Multiple Networks in New Zealand via Subset of Short Codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 5 days ago - at 11/20/2024 08:03AM

We are continuing to experience SMS delivery delays when sending messages to Multiple Networks in New Zealand via Subset of Short Codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 5 days ago - at 11/20/2024 07:03AM

We are experiencing SMS delivery delays when sending messages to Multiple Networks in New Zealand via Subset of Short Codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

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