Outage in Twilio

SMS Delivery Delays to Safaricom in Kenya

Resolved Minor

November 24, 2024 - Started over 1 year ago - Lasted about 3 hours
Official incident page

Incident Report

Our monitoring systems have detected a potential issue with SMS Delivery Delays to Safaricom in Kenya. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

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Latest Updates ( sorted recent to last )

RESOLVED over 1 year ago - at 11/24/2024 08:55PM

We are no longer experiencing SMS Delivery Delays to Safaricom in Kenya. This incident has been resolved.

MONITORING over 1 year ago - at 11/24/2024 06:56PM

We are observing recovery in SMS delivery delays when sending messages to Safaricom in Kenya. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING over 1 year ago - at 11/24/2024 05:46PM

We are experiencing SMS delivery delays when sending messages to Safaricom in Kenya. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

INVESTIGATING over 1 year ago - at 11/24/2024 05:44PM

INVESTIGATING over 1 year ago - at 11/24/2024 05:33PM

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