Drop in Data Sessions with Super SIM

Active data sessions on Super SIM has been resolved and it is operating normally at this time.

When
Start: Wednesday, December 04, 2024, 06:14 UTC / Wednesday, December 04, 2024, 01:14 EST (UTC-5)
End: Wednesday, December 04, 2024, 08:19 UTC / Wednesday, December 04, 2024, 03:19 EST (UTC-5)

We observed recovery in connectivity with Super SIM starting at approximately 07:06 AM UTC. At this time, there are no further connectivity delays, and impacted traffic continues to recover. We will continue to closely monitor the platform. If your devices are still experiencing issues, we recommend resetting connectivity through the Super SIM console, as this often helps re-establish a stable connection for affected devices. We will provide another update in 30 minutes or sooner if more information becomes available. For further updates, please visit Super SIM's new home on KORE's status page: https://korewireless.service-now.com/csm?id=service_status&service=cb4ae2ca479f0610ab11f92c016d43f1#current_status_degradation

Beginning at 06:14am UTC, we began experiencing a 5.5% drop in data sessions with Super SIM. Devices may encounter a delay when attempting to establish a connection during this time. Our engineering team is actively working with the affected network provider to resolve the issue. We will provide another update in 2 hours or sooner if additional information becomes available. Further updates will be provided at Super SIM's new home on KORE's status page: https://korewireless.service-now.com/csm?id=service_status&service=cb4ae2ca479f0610ab11f92c016d43f1#current_status_degradation