Outage in Twilio

Call Quality Issue to a Subset of Twilio's Numbers in Brazil

Resolved Minor
December 11, 2024 - Started 11 days ago - Lasted about 7 hours
Official incident page

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Outage Details

Our monitoring systems have detected a potential Call Quality Issue to a Subset of Twilio's Numbers in Brazil. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Components affected
Twilio Voice, Latin America
Latest Updates ( sorted recent to last )
RESOLVED 10 days ago - at 12/12/2024 01:57AM

We are seeing full recovery for the Call Quality Issue to a Subset of Twilio's Numbers in Brazil. This incident has been resolved.

MONITORING 11 days ago - at 12/12/2024 12:21AM

We have started seeing recovery for the Call Quality Issue to a Subset of Twilio's Numbers in Brazil. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

MONITORING 11 days ago - at 12/11/2024 10:40PM

We have started seeing recovery for the Call Quality Issue to a Subset of Twilio's Numbers in Brazil. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

MONITORING 11 days ago - at 12/11/2024 10:15PM

We have started seeing recovery for the Call Quality Issue to a Subset of Twilio's Numbers in Brazil. We will continue to monitor to ensure a full recovery. We expect to provide another update in 30 minutes or as soon as more information becomes available.

INVESTIGATING 11 days ago - at 12/11/2024 08:44PM

We are continuing to investigate a call Quality Issue to a Subset of Twilio's Numbers in Brazil. Our engineering team has been alerted and is actively investigating. We will provide an update in 2 hours or as soon as more information becomes available.

INVESTIGATING 11 days ago - at 12/11/2024 07:56PM

We are continuing to investigate a call Quality Issue to a Subset of Twilio's Numbers in Brazil. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

INVESTIGATING 11 days ago - at 12/11/2024 07:04PM

Our monitoring systems have detected a potential Call Quality Issue to a Subset of Twilio's Numbers in Brazil. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

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