Outage in Twilio

SMS Delivery Delays Reports to Multiple Networks in United States for a Subset of Short Codes

Resolved Minor
February 10, 2025 - Started about 1 month ago - Lasted about 6 hours
Official incident page

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Outage Details

Our monitoring systems have detected a potential issue of SMS Delivery Delays to Multiple Networks in United States for a Subset of Short codes. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Components affected
Twilio SMS Short Code, North America
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 02/11/2025 03:36AM

We are no longer experiencing SMS delivery delays when sending messages to Multiple Networks in United States for a subset of short codes. This incident has been resolved.

MONITORING about 1 month ago - at 02/11/2025 01:13AM

We are observing recovery in SMS delivery delays when sending messages to Multiple Networks in United States for a subset of short codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

IDENTIFIED about 1 month ago - at 02/10/2025 10:56PM

We have identified the issue is delays in receiving message delivery reports when sending to Multiple Networks in United States for a subset of short codes. Message delivers are not impacted. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 1 month ago - at 02/10/2025 09:53PM

We are experiencing SMS delivery delays when sending messages to Multiple Networks in United States for a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

INVESTIGATING about 1 month ago - at 02/10/2025 09:47PM

Our monitoring systems have detected a potential issue of SMS Delivery Delays to Multiple Networks in United States for a Subset of Short codes. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

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