Outage in Twilio

SMS Delivery Failure to Twilio Phone Numbers in Mexico via Subset of Shortcodes

Minor
December 20, 2025 - Started about 16 hours ago
Official incident page

Incident Report

Our monitoring systems have detected a potential issue SMS delivery delays to Twilio phone numbers in Mexico. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Components affected
Twilio SMS, Latin America

Need to monitor Twilio outages?

One place to monitor all your cloud vendors. Get instant alerts when an outage is detected.

Start Free Trial
Latest Updates ( sorted recent to last )
INVESTIGATING about 1 hour ago - at 12/21/2025 09:35AM

We are experiencing SMS delivery failures to Twilio phone numbers in Mexico via a subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 16 hours or as soon as more information becomes available.

INVESTIGATING about 8 hours ago - at 12/21/2025 02:13AM

We are experiencing SMS delivery failures to Twilio phone numbers in Mexico via a subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.

INVESTIGATING about 10 hours ago - at 12/21/2025 01:10AM

We continue to experience SMS delivery delays when sending messages to Twilio phone numbers in Mexico via a subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

INVESTIGATING about 13 hours ago - at 12/20/2025 09:23PM

We continue to experience SMS delivery delays when sending messages to Twilio phone numbers in Mexico via a subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

INVESTIGATING about 15 hours ago - at 12/20/2025 07:31PM

We keep experiencing SMS delivery delays when sending messages to Twilio phone numbers in Mexico via subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 16 hours ago - at 12/20/2025 06:35PM

We are experiencing SMS delivery delays when sending messages to Twilio phone numbers in Mexico via subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

INVESTIGATING about 16 hours ago - at 12/20/2025 06:25PM

Our monitoring systems have detected a potential issue SMS delivery delays to Twilio phone numbers in Mexico. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Latest Twilio outages

SMS Delivery Failures to Maxis Network in Malaysia - about 6 hours ago
SMS Delivery Delays to Entel in Peru - about 9 hours ago
MMS Delivery Delays and Failures To and From a Subset of Longcodes in Australia - 1 day ago
SMS Delivery Delays to XPhone Network in Israel - 1 day ago
MMS Delivery Delays to Multiple Networks in the US and CA for a subset of Long codes - 2 days ago

Status Aggregator for All Your Third-Party Services

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4600 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook