Outage in Tyk

Service Degradation for Trialist Customers Due to Faulty Redis Nodes on US-EAST-1

Resolved Minor

July 31, 2025 - Started 8 months ago - Lasted about 5 hours
Official incident page

Incident Report

We're currently experiencing Redis connection issues in the us-east-1 region due to faulty Kubernetes nodes hosting Redis. This is affecting the availability of MDCB and Gateway services, particularly for some trialist customers whose workloads are running on the impacted nodes. Our team is actively working to mitigate the issue and restore normal service.

Components affected

Tyk Controller at aws-us-east-1

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Latest Updates ( sorted recent to last )

RESOLVED 8 months ago - at 07/31/2025 05:31PM

This incident has been resolved.

MONITORING 8 months ago - at 07/31/2025 03:56PM

All redis issues have been fixed and we're monitoring the results

IDENTIFIED 8 months ago - at 07/31/2025 12:23PM

We're currently experiencing Redis connection issues in the us-east-1 region due to faulty Kubernetes nodes hosting Redis. This is affecting the availability of MDCB and Gateway services, particularly for some trialist customers whose workloads are running on the impacted nodes.

Our team is actively working to mitigate the issue and restore normal service.

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