Outage in Tyro

Issues with reconciliation and settlement reporting on Tyro EFTPOS machine(s)

Resolved Minor
May 14, 2023 - Started over 2 years ago - Lasted about 1 hour
Official incident page

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Outage Details

A possible issue has been identified with our systems. We are currently investigating. Further updates will follow shortly.
Components affected
Tyro Reconciliation & Settlement Reports
Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 05/14/2023 12:30PM

The reconciliation and settlement reporting issue is now resolved.

We’re very sorry for any inconvenience caused.

IDENTIFIED over 2 years ago - at 05/14/2023 11:55AM

We're aware reconciliation and settlement reports may currently be unavailable on Tyro EFTPOS machines. EFTPOS machine and reconciliation reports are still accessible via the Tyro Portal. Steps for logging in and accessing these reports can be found here https://help.tyro.com/s/article/How-do-I-generate-reports-in-the-Tyro-Portal.

The team are working to resolve the terminal reporting issue and we'll provide an update when available. We’re sorry for any inconvenience being experienced.

IDENTIFIED over 2 years ago - at 05/14/2023 11:13AM

A possible issue has been identified with our systems. We are currently investigating. Further updates will follow shortly.

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