Outage in Tyro

Wi-Fi connectivity

Resolved Minor
November 07, 2023 - Started about 1 year ago - Lasted about 7 hours
Official incident page

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Outage Details

We’re aware of an issue with a network provider that may be impacting some customers processing transactions through their WiFi connection. We recommend customers connect to the Tyro 3G/4G network by following these steps: https://help.tyro.com/s/article/How-do-I-change-my-network-connection For customers who process integrated transaction via POS/PMS, please also change your integration mode to standalone by following these steps: https://help.tyro.com/s/article/How-to-switch-between-integration-modes-Standalone-Integrated-and-Pay-Table While this issue is outside Tyro's control, we’re actively monitoring the situation and will provide updates as they become available.
Components affected
Tyro EFTPOS machine connectivity
Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 11/08/2023 02:51AM

This incident has been resolved.

MONITORING about 1 year ago - at 11/07/2023 08:23PM

We’re aware of an issue with a network provider that may be impacting some customers processing transactions through their WiFi connection.

We recommend customers connect to the Tyro 3G/4G network by following these steps: https://help.tyro.com/s/article/How-do-I-change-my-network-connection

For customers who process integrated transaction via POS/PMS, please also change your integration mode to standalone by following these steps: https://help.tyro.com/s/article/How-to-switch-between-integration-modes-Standalone-Integrated-and-Pay-Table

While this issue is outside Tyro's control, we’re actively monitoring the situation and will provide updates as they become available.

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