Outage in Tyro

Issues with Healthpoint claiming through EFTPOS machines

Resolved Major

April 17, 2025 - Started 10 months ago - Lasted about 3 hours
Official incident page

Incident Report

A possible issue has been identified with our systems. We are currently investigating. Further updates will follow shortly.

Components affected

Tyro Healthpoint

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Latest Updates ( sorted recent to last )

RESOLVED 10 months ago - at 04/18/2025 02:31AM

The issue regarding private health claiming on EFTPOS machines is resolved.

We apologise for the inconvenience experienced.

IDENTIFIED 10 months ago - at 04/18/2025 12:39AM

We’re aware of some customers experiencing issues with private health claims processed on EFTPOS devices. We currently do not see degradation of service for private health claiming via Tyro Health Online. There is no impact to payments being processed.

If you are experiencing issues, as a workaround please use Tyro Health Online to process claims (if you have access to this system), or alternatively, process patient fees directly out of pocket, and request their patients to seek a rebate from their insurer directly.

We’re sorry for any inconvenience experienced.

IDENTIFIED 10 months ago - at 04/17/2025 11:43PM

A possible issue has been identified with our systems. We are currently investigating. Further updates will follow shortly.

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