Outage in Tyro

Tyro Go and BYO App transactions

Minor
June 06, 2025 - Started about 22 hours ago
Official incident page

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Outage Details

A possible issue has been identified with our systems. We are currently investigating. Further updates will follow shortly.
Components affected
Tyro EFTPOS machine connectivity
Latest Updates ( sorted recent to last )
IDENTIFIED about 16 hours ago - at 06/06/2025 11:45AM

If you are a Tyro Go or BYO customer and are having difficulty processing transactions using your mobile data, please try one of the following:
- Connect to WiFi, or hotspot to a device using a different network to your mobile.
- Alternatively, log into the Tyro Portal and issue customers a Payment Links by navigating to Online Payments > Payment Links in the left hand navigation.

The team are working hard to resolve this issue. We apologise for any inconvenience caused.

CounterTop, Mobile, Tyro Pro EFTPOS machines and eCommerce transactions are not impacted.

IDENTIFIED about 21 hours ago - at 06/06/2025 06:52AM

We’re currently experiencing an issue impacting some customers using mobile data to process transactions in the Tyro BYO App. If you are experiencing this issue, please try using WiFi. The team are working to resolve this issue as quickly as possible, and we’ll continue to provide updates on our progress.

CounterTop, Mobile, Tyro Pro EFTPOS machines and eCommerce transactions are not impacted.

We’re sorry for any inconvenience caused.

IDENTIFIED about 21 hours ago - at 06/06/2025 06:48AM

We are continuing to work on a fix for this issue.

IDENTIFIED about 22 hours ago - at 06/06/2025 05:35AM

A possible issue has been identified with our systems. We are currently investigating. Further updates will follow shortly.

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