Outage in Tyro

Transaction processing

Resolved Minor

December 10, 2025 - Started 5 months ago - Lasted about 8 hours
Official incident page

Incident Report

An issue has been identified with some customers experiencing issues processing transactions. The team are working to resolve this issue as quickly as possible, and we’ll continue to provide updates. In the meantime, please try rebooting your terminal or connecting to WiFi by following these steps: https://help.tyro.com/s/article/How-to-reboot-the-Tyro-Pro https://help.tyro.com/s/article/How-do-I-reboot-my-Tyro-EFTPOS-machine https://help.tyro.com/s/article/How-to-connect-a-Tyro-EFTPOS-machine-to-WiFi We’re sorry for any inconvenience being experienced.

Components affected

Tyro EFTPOS machine connectivity

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Latest Updates ( sorted recent to last )

RESOLVED 5 months ago - at 12/11/2025 06:56AM

The earlier issue impacting some customers’ ability to process transactions has now been resolved.

We’re sorry for any inconvenience experienced.

IDENTIFIED 5 months ago - at 12/10/2025 11:03PM

An issue has been identified with some customers experiencing issues processing transactions. The team are working to resolve this issue as quickly as possible, and we’ll continue to provide updates.

In the meantime, please try rebooting your terminal or connecting to WiFi by following these steps:

https://help.tyro.com/s/article/How-to-reboot-the-Tyro-Pro

https://help.tyro.com/s/article/How-do-I-reboot-my-Tyro-EFTPOS-machine

https://help.tyro.com/s/article/How-to-connect-a-Tyro-EFTPOS-machine-to-WiFi

We’re sorry for any inconvenience being experienced.

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