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Outage in Ubicloud

Postgres DNS resolution issues

Resolved Major
February 06, 2026 - Started 9 days ago - Lasted about 3 hours
Official incident page

Incident Report

There is a defect in Postgres that causes unbound DNS records. Negative caching can exacerbate the incident after our fix. Databases affected: many at the outset, some now. Diagnosing the last records.
Components affected
Ubicloud PostgreSQL

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Latest Updates ( sorted recent to last )
RESOLVED 9 days ago - at 02/06/2026 10:13PM

Cross checking DNS records has been successful for some time. Customers report negative caches have since expired. Likely cause: race condition that caused misapplication of DNS records that was exposed under higher parallelism. We have to analyze it and patch it in the coming days.

MONITORING 9 days ago - at 02/06/2026 09:41PM

We've identified this problem, and believe negative caching of DNS records to be all that remains. We are going to continue to check for at least thirty minutes, the longest time reported for negative caching so far.

IDENTIFIED 9 days ago - at 02/06/2026 09:35PM

Some records are proving more difficult to address than we expected.

MONITORING 9 days ago - at 02/06/2026 09:16PM

We've hotfixed the remaining records. Negative caching of DNS can slow recovery, depending on the upstream DNS server. We will remain in contact with all affected customer until all symptoms are resolved.

INVESTIGATING 9 days ago - at 02/06/2026 08:33PM

There is a defect in Postgres that causes unbound DNS records. Negative caching can exacerbate the incident after our fix. Databases affected: many at the outset, some now. Diagnosing the last records.

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