Use cases
Software Products E-commerce MSPs Schools Development & Marketing DevOps Agencies Help Desk
Company
Internet Status Blog Pricing Log in Get started free

Outage in Ubicloud

Postgres DNS resolution issues

Resolved Major
February 06, 2026 - Started 2 months ago - Lasted about 3 hours
Official incident page

Incident Report

There is a defect in Postgres that causes unbound DNS records. Negative caching can exacerbate the incident after our fix. Databases affected: many at the outset, some now. Diagnosing the last records.
Components affected
Ubicloud PostgreSQL

Trusted by 1,000+ teams

The Status Page Aggregator with Early Outage Detection

Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.

Start Free Trial
  • No credit card
  • 14-day trial
  • 2-minute setup
IsDown status aggregator dashboard
Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 02/06/2026 10:13PM

Cross checking DNS records has been successful for some time. Customers report negative caches have since expired. Likely cause: race condition that caused misapplication of DNS records that was exposed under higher parallelism. We have to analyze it and patch it in the coming days.

MONITORING 2 months ago - at 02/06/2026 09:41PM

We've identified this problem, and believe negative caching of DNS records to be all that remains. We are going to continue to check for at least thirty minutes, the longest time reported for negative caching so far.

IDENTIFIED 2 months ago - at 02/06/2026 09:35PM

Some records are proving more difficult to address than we expected.

MONITORING 2 months ago - at 02/06/2026 09:16PM

We've hotfixed the remaining records. Negative caching of DNS can slow recovery, depending on the upstream DNS server. We will remain in contact with all affected customer until all symptoms are resolved.

INVESTIGATING 2 months ago - at 02/06/2026 08:33PM

There is a defect in Postgres that causes unbound DNS records. Negative caching can exacerbate the incident after our fix. Databases affected: many at the outset, some now. Diagnosing the last records.

The Status Page Aggregator with Early Outage Detection

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 6320 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook