Outage in Ubidots

High Network Traffic

Resolved Minor

December 14, 2023 - Started over 2 years ago - Lasted 1 day
Official incident page

Incident Report

We have identified an error with our TCP data ingestion service and are currently looking into the issue.

Components affected

Ubidots Twilio TwiML Ubidots HTTP Post Toronto Ubidots Login Apps Sydney Ubidots Twilio SMS, Europe Ubidots Twilio REST API Ubidots HTTP Ubidots MQTT Publish Toronto Ubidots MQTT Subscribe Toronto Ubidots MQTT Publish Sydney Ubidots Events Engine Sydney Ubidots Twilio SMS, Latin America Ubidots TCP Sydney Ubidots Login Apps Toronto Ubidots Twilio Voice, Latin America Ubidots Functions Ubidots Twilio Voice, Europe Ubidots TCP Toronto Ubidots UDP Toronto Ubidots Events Engine Toronto

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Latest Updates ( sorted recent to last )

RESOLVED over 2 years ago - at 12/15/2023 07:39PM

This incident has been resolved.

MONITORING over 2 years ago - at 12/14/2023 07:13PM

Due to an unusual spike in the network traffic of our servers, we experienced an outage in al services.

At this moment, the platform is fully operational. We are in communication with our infrastructure provider to better understand why this happened

We'll continue to monitor the stability of the service.

MONITORING over 2 years ago - at 12/14/2023 06:55PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING over 2 years ago - at 12/14/2023 06:34PM

We have identified an error with our TCP data ingestion service and are currently looking into the issue.

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