Outage in Ubidots

HTML Canvas and Widget plugins not working

Resolved Major

August 13, 2025 - Started 8 months ago - Lasted about 4 hours
Official incident page

Incident Report

We have received reports pointing out that the custom widgets built on top of the HTML canvas and Widget plugins module aren't working. The reason is that the CDN serving the built-in Ubidots library, that bridges the widgets with the dashboard controls and allows interaction with the dashboard, stopped working. We are: – Uploading the library to a new CDN – Replacing the URL in the HTML canvas widget and Widget plugin module.

Components affected

Ubidots Login Apps Toronto

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Latest Updates ( sorted recent to last )

RESOLVED 8 months ago - at 08/13/2025 06:05PM

We have replaced old CDN links, serving libraries used in the HTML canvas widget, Widget plugins and Pages, for new one that do not error.

MONITORING 8 months ago - at 08/13/2025 03:30PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 8 months ago - at 08/13/2025 02:41PM

We have received reports pointing out that the custom widgets built on top of the HTML canvas and Widget plugins module aren't working.
The reason is that the CDN serving the built-in Ubidots library, that bridges the widgets with the dashboard controls and allows interaction with the dashboard, stopped working.

We are:
– Uploading the library to a new CDN
– Replacing the URL in the HTML canvas widget and Widget plugin module.

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