Outage in Ubiquiti

Remote Access Connectivity Issues

Resolved Minor
September 28, 2022 - Started about 3 years ago - Lasted about 3 hours
Official incident page

Incident Report

An issue has been identified where some users may be unable to connect remotely to their devices. Our teams are investigating the issue and will provide periodic updates on status.ui.com. We apologize for any inconvenience and are working to restore service as quickly as possible.
Components affected
Ubiquiti Remote Access Service Ubiquiti unifi.ui.com Ubiquiti Unifi Talk

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Latest Updates ( sorted recent to last )
MONITORING about 3 years ago - at 09/28/2022 08:07PM

We are continuing to monitor for any further issues.

MONITORING about 3 years ago - at 09/28/2022 08:05PM

We have managed to identify and fix the root cause of the outage. There is still a small group of affected users, however we expect this to completely resolve within the next few hours.

INVESTIGATING about 3 years ago - at 09/28/2022 06:58PM

An issue has been identified where voicemail and call transcriptions may fail. Our teams are investigating the issue and will provide periodic updates on status.ui.com. We apologize for any inconvenience and are working to restore service as quickly as possible.

INVESTIGATING about 3 years ago - at 09/28/2022 06:01PM

An issue has been identified where some users may be unable to connect remotely to their devices. Our teams are investigating the issue and will provide periodic updates on status.ui.com. We apologize for any inconvenience and are working to restore service as quickly as possible.

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