Hardware incident

Our hosting provider had a hardware incident which resulted in one of our virtual servers being moved from one physical server to another. The move took longer than expected and while the virtual server was being moved it was inaccessible. The server stores different data about the system, links etc., which means that the system was unavailable during the move and links and images in newsletters did not load. After the move which ended up taking about an hour the system self healed and access was restored. Our hosting provider has solved the hardware issue and have implemented additional procedures to minimise the risk of this happening again. This is the first hardware issue we have experienced in several years and we expect it to not happen again in the future.