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Outage in Ubivox

Issues with statistics registration

Resolved Minor
May 25, 2019 - Started almost 7 years ago
Official incident page

Incident Report

On Friday the 24th of May one of our servers ran out of storage space. This resulted in the server being unable to properly log delivery of e-mails and registering statistics. All e-mails have been sent but the logs that are used for the statistics are not available. This means that data from newsletters from around 4pm CEST until 11pm CEST is incomplete. We sincerely apologise for the issue. We are working on improving our monitoring of our servers so we will spot storage space running out before it results in issues with the platform.

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RESOLVED almost 7 years ago - at 05/25/2019 06:36PM

On Friday the 24th of May one of our servers ran out of storage space. This resulted in the server being unable to properly log delivery of e-mails and registering statistics.

All e-mails have been sent but the logs that are used for the statistics are not available. This means that data from newsletters from around 4pm CEST until 11pm CEST is incomplete.

We sincerely apologise for the issue. We are working on improving our monitoring of our servers so we will spot storage space running out before it results in issues with the platform.

Latest Ubivox outages

Issue with upload of images - over 1 year ago
Network issue - over 3 years ago
Network issues at hosting provider - over 4 years ago
Hardware incident - over 5 years ago
Services are stopped - about 6 years ago

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