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Outage in UCSB

Single Sign-on Functions Offline

Major
March 30, 2026 - Started 8 days ago
Official incident page

Incident Report

We are experiencing a major incident that is impacting all single sign-on functions. At the moment they are offline, We are investigating

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Latest Updates ( sorted recent to last )
MONITORING about 13 hours ago - at 04/06/2026 05:20PM

Corrections have been applied, and services have been restored. Our Identity team will continue to monitor service performance throughout the day. Please report any new occurrences to the ITS Service Desk at (805) 893-5000 or X5000. Again, thank you for your patience and support.

INVESTIGATING about 14 hours ago - at 04/06/2026 04:31PM

All previously identified applications are affected by the SSO outage. Identity teams continue to work on identifying the source of the problem. Updates will be provided as soon as the information becomes available.

INVESTIGATING about 14 hours ago - at 04/06/2026 04:27PM

We are continuing to investigate this issue.

INVESTIGATING about 14 hours ago - at 04/06/2026 04:15PM

We are experiencing issues with SSO. The identity team is investigating, and we will provide updates as they become available. Questions or comments should be directed to the ITS Service Desk at (805) 893-5000 or X5000. Thank you for your patience and support while we address this problem.

MONITORING 6 days ago - at 04/01/2026 03:33PM

We are continuing to monitor for any further issues.

MONITORING 7 days ago - at 03/31/2026 06:33PM

Single Sign-On services have been restored. We have identified and corrected the causes for both yesterday's and this morning's SSO outages.

IDENTIFIED 7 days ago - at 03/31/2026 05:12PM

SSO Services are still running in degraded mode. If you experience a failure to validate after performing a Duo authentication, please wait 5 minutes and try again. Thank you for your patience and support during this event.

IDENTIFIED 7 days ago - at 03/30/2026 11:00PM

We are continuing to work on a fix for this issue.

IDENTIFIED 7 days ago - at 03/30/2026 07:14PM

Authentication services have been restored via a workaround while we continue to investigate and resolve the root cause.

IDENTIFIED 8 days ago - at 03/30/2026 06:23PM

We have identified a potential cause for the single sign-on (SSO) service outage, and are working towards a workaround to restore service.

INVESTIGATING 8 days ago - at 03/30/2026 05:01PM

We are experiencing a major incident that is impacting all single sign-on functions. At the moment they are offline, We are investigating

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