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Outage in UC San Diego

Campus Wi-Fi Connection Issues

Resolved Major
September 30, 2025 - Started 7 months ago - Lasted 3 days
Official incident page

Incident Report

ITS is continuing to investigate the cause of wi-fi connection issues with UCSD-PROTECTED at TPCS, Bonner, Mayer, Urey, Price Center, and Revelle. Thank you for your continued patience as our team works to restore these services as quickly as possible. Updates and additional details will be shared here as they become available. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Components affected
UC San Diego Network

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Latest Updates ( sorted recent to last )
RESOLVED 7 months ago - at 10/03/2025 04:27PM

ITS has confirmed that the issues affecting campus wi-fi issues have been resolved. Thank you for your patience as we worked to restore service. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.

MONITORING 7 months ago - at 10/02/2025 07:25AM

The BM-WiCo-9600-SWV router was successfully reloaded once more and all wireless systems are back online and being actively montored.

MONITORING 7 months ago - at 10/01/2025 08:31AM

The Maintenance Reload BM-WiCo-9600-SWV/172.16.253.7 was completed successfully and all systems are back online and being actively monitored.

MONITORING 7 months ago - at 10/01/2025 01:32AM

ITS has implemented a fix for the issues with the campus wifi connectivity issues. We are currently monitoring the situation to ensure our services have been restored. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.

INVESTIGATING 7 months ago - at 09/30/2025 09:44PM

ITS is continuing to investigate the cause of wi-fi connection issues with UCSD-PROTECTED at APM, SIO, TPCN, TPCS, Bonner, Mayer, Urey, Price Center, Pines, 64 Degrees, Ventanas, Oceanview and other locations. Thank you for your continued patience as our team works to restore these services as quickly as possible. Updates and additional details will be shared here as they become available. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.

INVESTIGATING 7 months ago - at 09/30/2025 09:20PM

ITS is continuing to investigate the cause of wi-fi connection issues with UCSD-PROTECTED at APM, SIO, TPCN, TPCS, Bonner, Mayer, Urey, Price Center, and Revelle. Thank you for your continued patience as our team works to restore these services as quickly as possible. Updates and additional details will be shared here as they become available. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.

INVESTIGATING 7 months ago - at 09/30/2025 09:17PM

We are continuing to investigate this issue.

INVESTIGATING 7 months ago - at 09/30/2025 09:17PM

ITS is continuing to investigate the cause of wi-fi connection issues with UCSD-PROTECTED at TPCS, Bonner, Mayer, Urey, Price Center, and Revelle. Thank you for your continued patience as our team works to restore these services as quickly as possible. Updates and additional details will be shared here as they become available. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.

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