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Outage in UC San Diego

AWS Outage

Resolved Major
October 20, 2025 - Started 8 months ago - Lasted 1 day
Official incident page

Incident Report

The following services are experiencing issues due to an ongoing AWS incident: Canvas, Talkdesk, Qualtrics, MyEmma, unable to log into 1Password, Just Walk Out services for Housing and Dining are down You can follow the detailed status of the issue at https://health.aws.amazon.com/health/status Thank you for your patience as our team works to restore functionality for these services. Updates and additional details will be shared here as they become available. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357. The ITS Service Desk is also being impacted by this outage, and we are having trouble receiving calls and returning your calls. We recommend emailing or submitting a ticket regarding your issue at https://support.ucsd.edu or support@ucsd.edu.
Components affected
UC San Diego Academic Services

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Latest Updates ( sorted recent to last )
RESOLVED 8 months ago - at 10/21/2025 03:36PM

ITS has confirmed that the issues affecting Canvas, Talkdesk, Qualtrics, MyEmma, unable to log into 1Password, Just Walk Out services for Housing and Dining have been resolved.
You can follow the detailed status of the issue at https://health.aws.amazon.com/health/status
Thank you for your patience as we worked to restore service. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.

INVESTIGATING 8 months ago - at 10/20/2025 04:21PM

We are continuing to investigate this issue.

INVESTIGATING 8 months ago - at 10/20/2025 04:04PM

We are continuing to investigate this issue.

INVESTIGATING 8 months ago - at 10/20/2025 02:51PM

The following services are experiencing issues due to an ongoing AWS incident:

Canvas, Talkdesk, Qualtrics, MyEmma, unable to log into 1Password, Just Walk Out services for Housing and Dining are down

You can follow the detailed status of the issue at https://health.aws.amazon.com/health/status

Thank you for your patience as our team works to restore functionality for these services. Updates and additional details will be shared here as they become available.


If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357. The ITS Service Desk is also being impacted by this outage, and we are having trouble receiving calls and returning your calls. We recommend emailing or submitting a ticket regarding your issue at https://support.ucsd.edu or support@ucsd.edu.

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