Outage in UC San Diego
Hana PROD issues impacting canvas
Resolved MajorIncident Report
ITS is continuing to investigate the cause of issues with Hana Prod. We are experiencing memory failures on HANA PROD resulting in failed activity hub processes and likely inability to run reports. Users may experience delays in course enrollment adds/changes, issues with new course data and population of Canvas course shells. There will be limited to no availability of activity hub content and no updates available for today. Thank you for your continued patience as our team works to restore these services as quickly as possible. Updates and additional details will be shared here as they become available. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
2 months ago - at 04/02/2026 02:51PM
ITS has confirmed that the Hana PROD issues impacting canvas have been resolved. Thank you for your patience as we worked to restore service. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
INVESTIGATING
2 months ago - at 04/01/2026 08:34PM
ITS is continuing to investigate the cause of issues with Hana PROD. Thank you for your continued patience as our team works to restore these services as quickly as possible.
HANA PROD will be unavailable starting at 8pm for a server restart. Activity Hub based reports will be unavailable during this time.
Updates and additional details will be shared here as they become available. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
INVESTIGATING
2 months ago - at 04/01/2026 04:09PM
We are continuing to investigate this issue.
INVESTIGATING
2 months ago - at 04/01/2026 02:35PM
ITS is continuing to investigate the cause of issues with Hana Prod. We are experiencing memory failures on HANA PROD resulting in failed activity hub processes and likely inability to run reports. Users may experience delays in course enrollment adds/changes, issues with new course data and population of Canvas course shells. There will be limited to no availability of activity hub content and no updates available for today. Thank you for your continued patience as our team works to restore these services as quickly as possible. Updates and additional details will be shared here as they become available. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
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