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Outage in UC San Diego

Data load issues for Student Activity Hub (SAH) and Employee Activity Hub (EAH)

Minor
April 17, 2026 - Started about 20 hours ago
Official incident page

Incident Report

ITS is working to resolve data load issues for the Student Activity Hub (SAH) and Employee Activity Hub (EAH). Reports are available but data is incomplete. Users are asked to avoid all SAH reports and non-Workforce EAH reports until this data load issue is resolved. The SAH data load will be resolved before the EAH data load is resolved due to dependencies in EAH. Thank you for your continued patience as our team works to restore these services as quickly as possible. Updates and additional details will be shared here as they become available. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.

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Latest Updates ( sorted recent to last )
IDENTIFIED about 15 hours ago - at 04/17/2026 08:53PM

The HANA Prod downtime has been completed but we are still working to resolve the data load issues. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.

IDENTIFIED about 19 hours ago - at 04/17/2026 05:32PM

The HANA Production environment will have a one-hour downtime beginning shortly in order to apply an emergency patch. The environments will be unavailable for use during this emergency patch. Thank you for your continued patience as our team works to restore these services as quickly as possible. Updates and additional details will be shared here as they become available. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.

IDENTIFIED about 20 hours ago - at 04/17/2026 04:35PM

We are continuing to work on a fix for this issue.

IDENTIFIED about 20 hours ago - at 04/17/2026 04:34PM

ITS is working to resolve data load issues for the Student Activity Hub (SAH) and Employee Activity Hub (EAH). Reports are available but data is incomplete. Users are asked to avoid all SAH reports and non-Workforce EAH reports until this data load issue is resolved. The SAH data load will be resolved before the EAH data load is resolved due to dependencies in EAH. Thank you for your continued patience as our team works to restore these services as quickly as possible. Updates and additional details will be shared here as they become available. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.

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