Instructor Announcement Metrics – Partial Data Delay

Resolved – Instructor Announcement Metrics – Partial Data Delay

Start time: October 20, 2025
Resolved: November 7, 2025, 16:31 UTC

We’ve resolved the issue that caused some instructor announcement metrics to show incomplete or zero delivery data between October 20 and November 6.

All affected data has now been restored, and announcement delivery and analytics are updating normally.

During this period, announcements were successfully delivered to learners, but instructors saw missing or incorrect delivery counts in their dashboards. This visual issue has now been corrected.

We appreciate your patience while our teams worked to restore accurate metrics.

Instructor Announcement Metrics – Partial Data Delay
Start time: October 20, 2025

We identified an issue affecting instructor announcement metrics. Some instructors may notice missing or incomplete data for “Delivered,” “Opened,” or “Clicked” events in announcements sent between October 20 and November 6, 2025.

Our engineering teams have resolved the underlying issue and are in the process of restoring the missing data.

Impact:
• Announcements are being delivered successfully.
• Analytics for affected announcements may appear incomplete until the restoration process is finished.
• Metrics for new announcements are updating as expected.

We are continuing to monitor system performance and will provide an update (by Nov 7th at the latest) once all historical data has been fully restored.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

We are aware of an issue where some promotional and educational announcements are showing as delivered to 0 students, even when courses have enrolled students. Our team is actively investigating the root cause and working to resolve this as quickly as possible.

We will provide an update by tomorrow at the latest.

If you are experiencing this issue, please contact Support and provide specific examples (including announcement IDs, course IDs, and screenshots if possible). Your reports will help us with our investigation.

Thank you for your patience and understanding.