Outage in Udemy

Team plan payments processed, but subscription/license not activated for Udemy Team Plan accounts.

Resolved Minor
November 24, 2025 - Started about 16 hours ago - Lasted about 5 hours
Official incident page

Incident Report

The payment for the Team Plan feature on our site is currently experiencing stability issues - our engineering team is working to resolve it. This may impact Udemy Business. Symptoms are duplicate charges and no product access on the site.
Latest Updates ( sorted recent to last )
RESOLVED about 11 hours ago - at 11/24/2025 06:17PM

The stability issues affecting the Team Plan payment feature have been fully addressed. Our engineering team has confirmed the fix, and functionality is now operating as expected.

This incident may have impacted Team Plan Udemy Business users with duplicate charges or missing product access, but these issues should now be resolved.

We will continue to monitor to ensure everything remains stable.

MONITORING about 14 hours ago - at 11/24/2025 03:48PM

The payment functionality for the Team Plan feature was experiencing stability issues, but our engineering team has applied a fix and is currently monitoring the results.

This may have impacted Udemy Business, with symptoms such as duplicate charges or no product access on the site.

IDENTIFIED about 16 hours ago - at 11/24/2025 01:24PM

The payment for the Team Plan feature on our site is currently experiencing stability issues - our engineering team is working to resolve it.

This may impact Udemy Business. Symptoms are duplicate charges and no product access on the site.

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