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Outage in UHIN

Fraudulent Emails

Resolved Minor
July 02, 2025 - Started 10 months ago - Lasted about 20 hours
Official incident page

Incident Report

Through both our internal alerting, as well as customer inquiry, we are aware that Bill Cox's email (bcox@uhin.org) account has been compromised through a targeted phishing attack. Malicious emails containing fraudulent DocuSign links have been sent from his address. Please exercise extreme caution and do NOT click on any DocuSign links from Bill Cox's email. We are actively investigating and working to resolve this issue.

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Latest Updates ( sorted recent to last )
RESOLVED 10 months ago - at 07/03/2025 03:37PM

This incident has been resolved.

MONITORING 10 months ago - at 07/02/2025 10:07PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 10 months ago - at 07/02/2025 10:00PM

We want to make you aware of a phishing email that you may have received from one of our employee’s email accounts earlier today.
The email may have appeared to come from Bill Cox and could include suspicious links or unexpected attachments. If you received such an email, please do not click on any links or open any attachments, and delete the message immediately.
We take this matter very seriously and have already taken steps to secure the affected account and investigate the incident. At this time, we have no reason to believe any sensitive data was compromised, but we recommend remaining vigilant and reporting any suspicious activity to our security team or your own security team. If you may have clicked on any links or opened any attachments, please work with your security team immediately.
We sincerely apologize for any inconvenience this may have caused and appreciate your understanding as we work to prevent this from happening again.
If you have any questions or concerns, please don't hesitate to reach out.

INVESTIGATING 10 months ago - at 07/02/2025 08:07PM

Through both our internal alerting, as well as customer inquiry, we are aware that Bill Cox's email (bcox@uhin.org) account has been compromised through a targeted phishing attack. Malicious emails containing fraudulent DocuSign links have been sent from his address. Please exercise extreme caution and do NOT click on any DocuSign links from Bill Cox's email. We are actively investigating and working to resolve this issue.

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