Intermittent Issues with LLM based Services (Autopilot for Everyone, Document Understanding, Communications Mining) in US region

This incident has been resolved.

We are currently stable with our workarounds in place. Our team will continue to monitor the situation as we wait for our OpenAI provider to resolve their issue. Further updates will be shared as they become available.

We have implemented a few additional workarounds to further reduce the impact on our services and ensure availability.
As mentioned earlier, our OpenAI provider has identified the root cause and is actively working on a fix.
We continue to monitor the situation closely and will share an update as soon as there are any significant developments.

We have applied mitigation steps by failing over certain models to an alternate region, which should partially reduce the impact on our LLM-based services.
However, the incident with our OpenAI provider remains active. They have identified the root cause and are in the process of rolling back changes on their end to restore services.
We are actively monitoring the situation and will share further updates as they become available.

We are continuing to work on a fix for this issue.

We are actively working to resolve the issue. Thank you for your patience.

We are currently experiencing intermittent issues with our LLM based services (Autopilot for Everyone, Document Understanding, Communications Mining) due to an ongoing problem with our Open AI provider in the US region. Our team is actively monitoring the situation and working to resolve the issue. We will provide updates as more information becomes available